Last updated: 15.11.2025
Thank you for shopping with Paws king.
This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders.
1. Order Processing Time
After you place an order, we take:
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1–2 business days to process and pack your order
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Orders placed on Sundays or holidays will be processed the next business day
You will receive an email/WhatsApp confirmation once your order is processed.
2. Shipping Time
Delivery time depends on your location:
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Metro cities: 3–5 business days
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Non-metro cities: 5–7 business days
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Remote areas: 7–10 business days
Delays may occur due to weather, festivals, or courier workload.
3. Shipping Charges
Shipping charges (if any) will be shown at checkout.
We may offer free shipping on selected products or order values.
4. Order Tracking
Once shipped, you will receive:
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A tracking ID
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Courier partner details
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A tracking link
Use this to check the real-time status of your order.
5. Wrong Address or Failed Delivery
If the delivery fails due to:
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Incorrect address
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No response from customer
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Refusal to accept the package
The customer will be responsible for any re-delivery charges.
6. Damage During Delivery
If your package arrives damaged:
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Take pictures/videos of the package
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Contact us within 24 hours
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We will investigate and offer replacement or refund as per policy
7. International Shipping
Currently, we do not offer international shipping.
8. Contact Us
For any shipping-related questions, reach out to us:
Email: pawskingbehala@gmail.com
Phone: 97974 14724
Address: 58, Kalimata Colony Rd, Parnasree Palli, Kolkata, West Bengal 700060