Last updated: 15.11.2025
At Paws King, we aim to provide high-quality products and a smooth shopping experience.
Please read our Refund & Cancellation Policy carefully before making a purchase.
1. Order Cancellation
You may cancel your order within 1 hour of placing it, provided it has not been processed or shipped.
To cancel, contact us immediately at:
Email: pawskingbehala@gmail.com
Phone: 97974 14724
Orders that have already been shipped cannot be cancelled.
2. Refund Eligibility
A refund is applicable only under the following conditions:
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The product is damaged or defective on arrival
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The wrong product was delivered
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Payment was made but the order was not processed
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For digital products: if the download link didn’t work (must notify within 24 hours)
We may request photos or video proof of the issue.
3. Non-Refundable Items
We do not offer refunds for:
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Instant digital downloads that were successfully delivered
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Products damaged due to customer misuse
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“Change of mind” after delivery
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Customized or personalized items
4. Refund Process
If your refund is approved:
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Refund will be initiated within 3–7 business days
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Refund will be credited to the original payment method
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Razorpay may take additional time to process the reversal
5. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank/UPI account
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Contact your bank
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Contact us if still not received
6. Contact Us
For refund or cancellation requests, reach us at:
Email: pawskingbehala@gmail.com
Phone: 97974 14724
Address: 58, Kalimata Colony Rd, Parnasree Palli, Kolkata, West Bengal 700060